Returns & Exchange Policy
At Shebi Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer easy and straightforward returns and exchanges.
Returns
- You can return items within 30 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Non-returnable items include gift cards, sale items, and opened personal care products.
- Returns will be processed to the original payment method within 5–7 business days after we receive the returned item.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective items).
Exchanges
- If you want to exchange an item for a different size, color, or style, contact us within 30 days of receiving your order.
- If the requested item is in stock, we will send a replacement.
- If the item is out of stock, we will issue a refund or store credit, depending on your preference.
How to Return or Exchange an Item
To start a return or exchange:
- Email us at shebicollection2026@gmail.com or call 03199404174.
- Provide your order number and reason for return or exchange.
- You will receive instructions on how to return the item.
Refund Process
Once your return is received, we will process your refund to the original payment method. This may take up to 7 business days to appear in your account.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Email: shebicollection2026@gmail.com
Phone: 03199404174
