Return & Exchange Policy

At SHEBi Collection, your satisfaction and peace of mind are our top priorities. Whether you are a retail customer shopping for your wardrobe or a wholesale partner building your business, we want you to feel completely confident in your purchase.

If you are not entirely satisfied with your order, we offer a straightforward and hassle-free return and exchange process.

1. Return Guidelines

Eligibility Window: You can initiate a return within 30 days of receiving your order.

Item Condition: Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.

Exclusions: Sale items, clearance items, gift cards, and opened products cannot be returned.

2. Exchange Policy

Product Changes: If you need a different size, color, or design, please contact us within 30 days of delivery.

Stock Availability: If the requested replacement item is in stock, we will process and ship your exchange promptly.

Out-of-Stock Items: If your desired item is sold out, you can choose an alternative product, store credit, or a full refund.

For Our Wholesale Partners: We are committed to your business growth. Our flexible return and exchange policy is designed to ensure you never get stuck with slow-moving inventory. Contact our dedicated B2B support team to manage bulk product swaps.

3. Shipping & Processing

Return Shipping Fees: Customers are responsible for return shipping costs. However, if you received a defective, damaged, or incorrect item, SHEBi Collection will cover all return shipping expenses.

Refund Timeline: Once we receive and inspect your returned items, your refund will be processed back to your original payment method within 5 to 7 business days. Please note that bank processing times may vary.

4. How to Initiate a Return or Exchange

Get in Touch: Contact our customer care team via email or phone.

Provide Details: Share your order number and the reason for the return or exchange.

Ship it Back: Our team will provide step-by-step instructions on where and how to send your package.

Customer Support

Email: shebicollection2026@gmail.com

Phone / WhatsApp: 0319-9404174

Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Address:
House No. 85A, Gulfishan Colony,
Near Jani Pakwan Center,
Jhang Road, Faisalabad, Pakistan.